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Review: Open the Book on Open-Book Management
The most important and natural 'we-they' partition in a business is between the 'we' members within the business organization and the 'they' external to the business.
Most businesses are unnecessarily wracked with the extra pain of artificially induced and often intentionally heightened partitions of 'we' management and 'they' workers (or the other way around, depending on which 'we' identify with). Open Book Management is one powerful means to tear down those performance-robbing barriers, especially in the dejobbed small businesses and Small Is Good Business Webs of nanocorps built on trust and appreciation of collaborative realtions.
The key, according to Stack and Burlingham, is to start with a strong dose of employee ownership. To this fledgling seed of pride of ownership, add a sackful of honest, open communication and total employee involvement in shaping the future of the company. Stack makes a great case to open up the financials and teach everyone the 'rules of the game', that is, basic managerial accounting. Put the communication channels in place to support near real-time reporting of results and feedback loops to tune performance to goals... and look out!
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Pages Updated On: 1-Oct-2004 - 11:23:00
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